Moving Through Difficult Conversations
Paul Hebert
Aug 17, 2014
Paul Hebert (Case Manager for the Palo Alto and Los Altos Mediation Programs, www.paloaltomediation.com, which are administered by Project Sentinel, www.housing.org) will briefly describe the services available through Project Sentinel and the Mediation Programs. Then he will describe the key elements of communication skills which mediators model and support to help resolve conversations that have gotten off track. He and a panel of other mediators will then take questions from the audience about challenging communication scenarios they have experienced, and describe how a mediator would approach those conversations.
For a copy of Paul’s handout provided at the forum click here
Humanist Community Forum (2014-08-17): Moving Through Difficult Conversations (Paul Hebert, Jeffrey P. Blum) from Humanist Community-SiliconValley on Vimeo.